QUALITY POLICY
In all processes, we aim to be a reliable and sought-after company within an approach that fully meets the needs and expectations of the customer. In this regard, we aim to:
• Establish a culture of quality among all our employees,
• Continuously elevate the level of quality by emphasizing teamwork to ensure that all employees become more competent and capable individuals within the framework of quality systems,
• Always prioritize "Quality," which lies at the core of our "Brand Values."
We will continue to progress in this direction, aiming to maintain our leadership position in our industry.
CUSTOMER SATISFACTION POLICY
Within the vision of being a leader in our sector, with the leadership and encouragement of top management, we aim to provide our customers with uninterrupted, high-quality, sustainable service. In this regard:
• We consider a customer-centric approach as our main principle.
• We recognize the needs and expectations of our customers and provide them with a clear, effective, and user-friendly complaint process.
• We are responsible for not only resolving our customers' complaints but also meeting their expectations to elevate the quality of service to a level that can meet high-level expectations.
• We aim to follow developments aimed at increasing customer satisfaction to ensure the continuity of quality goals.
• We prioritize and sustain customer satisfaction during the complaint handling and resolution process.
• We respect our customers' opinions and ensure fair and objective treatment, the security of their personal information (in accordance with KVKK), and the protection of their rights in accordance with the law.
We pledge that our customers receive service from a fair, accountable, respectful to people and the environment, and unbiased company.
ENVIRONMENTAL POLICY
As we conduct our activities to carry our organization into the future, we are aware of our responsibilities to individuals, society, and our country, as well as our responsibilities to the environment. In this regard:
• We guarantee the health and safety of all employees, residents of the environment, and the flora and fauna.
• We aim for "Zero Waste" by accepting environmentally friendly work as our way of doing business.
• We fulfill environmental requirements while carrying out our work as quickly as possible.
• We strive to use natural resources such as raw materials, energy, fuel, and water as efficiently as possible.
• We dispose of waste generated from activities in a controlled manner and in accordance with their characteristics, and ensure the evaluation of recyclable waste.
OCCUPATIONAL HEALTH AND SAFETY POLICY
PRIMEGEN considers people as the most valuable asset in all its activities and prioritizes creating a safer and healthier working environment to minimize any potential loss. In line with this:
• We comply with all national laws and regulations related to Occupational Health and Safety, and act in accordance with international standards.
• By involving all employees, we aim to control hazards at their source and minimize accidents and illnesses.
• We develop methods to minimize both material and spiritual losses in the event of any accident or emergency during work.
• We educate employees on occupational health and safety issues to achieve success and continuous improvement. We provide the necessary equipment for occupational health and safety.
• We systematically control risks related to Occupational Health and Safety and ensure continuous improvement in Occupational Health and Safety with the principle of continuous development.
INFORMATION SECURITY POLICY
This policy aims to guide all activities related to information security in our company, define information security processes with the support of sub-documents, and aim for the following:
• To support the corporate strategy and corporate objectives.
• To comply with laws, standards, and contracts.
• To document, document, institutionalize, and continuously improve information system processes.
• To manage existing and anticipated information security processes, risks, and threat environments.
• To create awareness of information security for employees and stakeholders.
• To ensure the confidentiality, integrity, and availability of information and information systems.
• To identify risks to information assets and systematically manage risks.
• To ensure information security in business processes and to improve the quality of services and the efficiency of processes.
KVKK AND COOKİE POLİCY
The Personal Data Protection Law No. 6698 ("Law") grants certain rights to individuals defined as personal data owners (hereinafter referred to as "data subjects"). In accordance with the first paragraph of Article 13 of the Law; applications regarding these rights to our company, which is the data controller, must be submitted to us in writing or by other methods determined by the Personal Data Protection Board ("Board"). At this stage, applications to our company must be sent to our registered email address by using this form; via registered mail with return receipt requested, through a notary public, or signed with a "secure electronic signature" as defined in the Law No. 5070 on Electronic Signatures.
Additionally, our cookie policy includes information about the use of cookies and similar devices on the devices of our customers and users. In some cases, the use of cookies may involve the processing of personal information. Therefore, we recommend that you review our "Privacy Policy" on our website to learn about how your personal information is used, how you can exercise your rights, and for information on the terms we use to refer to this platform (web, application, or physical store).